The company works to meet customers’ growing electricity needs while protecting and enhancing the environment. Rocky Mountain Power provides safe and reliable electric service to more than a million customers in Utah, Wyoming and Idaho. For more about Bidgely’s Small-to-Medium Business Solution, read the SMB Solution Brief. To learn how Rocky Mountain Power increased customer satisfaction and engagement within six months of deploying artificial intelligence (AI)-powered energy reports, read the Bidgely Rocky Mountain Power Case Study. “Breakthrough achievements like Rocky Mountain Power’s underscore the value of not only investing in data analytics but sharing energy intelligence directly with customers.”
“Congratulations to Rocky Mountain Power for raising the standard on how utilities can deliver high-quality service to traditionally hard-to-reach customers,” said Greg Warta, Bidgely’s regional director of sales for the West. Within six months of distribution, customers who received personalized energy reports became more engaged and satisfied with Rocky Mountain Power than they were previously. To better support this underserved customer group, Rocky Mountain Power deployed digital communications that increased awareness of each business’ individual energy usage as well as the programs and products available for SMB owners to operate more efficiently, save money and reduce their carbon footprint.
“We’re honored to be recognized by SECC for spearheading a program that simultaneously addresses our customers' needs and improves customer satisfaction.”Īccording to the SECC, SMBs attract less than 5 percent of utility spending on energy efficiency programs and participate in demand-side management programs at a rate three times lower than non-SMB accounts. “Small-to-medium-sized businesses represent one of the largest demographics among our commercial customers, and we recognized a powerful opportunity to become a resource for helping them better manage their operational expenses,” said Barbara Modey, customer satisfaction market research manager at Rocky Mountain Power.
For the first time, the utility’s SMB customers received appliance-level consumption breakdowns that enabled them to better understand how time-of-use affects their energy bill as well as make smarter energy-saving decisions. Leveraging meter data and Bidgely’s UtilityAI™ analytics to identify individual consumption patterns, Rocky Mountain Power delivered digital, personalized energy usage reports to more than 60,000 SMB customers across Utah, Idaho and Wyoming. 29, 2020 at the Rock Springs City Council Chambers.MOUNTAIN VIEW, Calif.-( BUSINESS WIRE)- Bidgely celebrates Rocky Mountain Power's recognition as the Smart Energy Consumer Collaborative’s (SECC) 2022 Best Practices Award recipient for engaging and enabling its small-to-medium (SMB) business customers to achieve greater energy efficiency. 28, 2020 at the Kemmerer City Council Chambers, and Jan. The commission plans to hold meetings for public comment on Jan. When those two units retire, it could cause the reliability of RMP to the consumer to drop until units 1 and 2 can be changed over, which is the major concern to the Wyoming Public Service Commission. Units 1 and 2 would retire by 2025, four years before their established life. The commission is looking at the impact of cost and the reliability of Rocky Mountain Power to its customers if they were to follow the plan.Īccording to the plan, Naughton Unit 3 will change to a 247-megawatt natural gas unit in 2020 and be used at high energy times. This has caused concern in the cities with coal plants and with the Wyoming Public Service Commission. 18, is what RMP has planned for the integration of the coal mines into natural gas. The Integrated Resource Plan, which was filed on Oct. The Wyoming Public Service Commission has launched an investigation into the Integrated Resource Plan from Rocky Mountain Power.
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